All of Iron Networks products come with a one year limited warranty. In addition, customers can purchase three different maintenance plans providing comprehensive support; Silver, Gold, and Platinum. Purchasing the appliances along with the maintenance plans utilizes the full value of the Iron Networks platforms with Microsoft Security technologies providing a “one throat to choke” support solution.
Silver support provides Iron Networks customers with comprehensive advanced hardware replacement. No helpdesk coverage is provided.
Gold support is the standard for customers requiring optimal uptime and service during normal business hours. It provides both advanced hardware support, as well as 8x5 helpdesk coverage.
Platinum support is the premier level of support for customers requiring maximum uptime. This includes advanced hardware support, as well as 24x7 helpdesk coverage.
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